Refund and Returns Policy

Effective Date: October 26, 2023

Overview

At Adhikari, operating jexilon.top, we are committed to providing you with high-quality products and a satisfying shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Return Window

You have 30 calendar days from the date you received your item to initiate a return.

Eligibility Conditions

To be eligible for a return, your item must meet the following criteria:

• It must be unused, unworn, and in the same condition that you received it.
• It must be in its original packaging with all original tags, labels, and accessories attached.
• It must be returned with the original proof of purchase (e.g., order confirmation email or packing slip).

Items that are damaged, altered, or not in their original condition may not be eligible for a refund.

How to Initiate a Return

To start a return, please contact our customer service team with your order number and the reason for your return:

• Email: [email protected]
• Phone: 323-985-3694

Our team will provide you with specific instructions on how to return your item.

Shipping Returns

Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

For damaged or defective items, Adhikari will cover the return shipping costs.

Refund Processing

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will then notify you of the approval or rejection of your refund after inspecting the item.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. You will receive the credit within a certain amount of days, typically 5-10 business days, depending on your card issuer’s policies.

Please note that original shipping charges are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

Exchanges

If you need to exchange an item for a different size, color, or a different product, please contact us at [email protected] or 323-985-3694. We generally recommend returning the original item for a refund and placing a new order for the desired item to ensure availability and a quicker processing time.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) at [email protected] or 323-985-3694. Please provide details of the product, the defect, and include photographic evidence if possible. We will work with you to provide a suitable solution, which may include a full refund or replacement, and we will cover any associated return shipping costs.

Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us:

Company: Adhikari
Website: jexilon.top
Address: 4845 Locust Court, LOS ANGELES, CA, US
Email: [email protected]
Phone: 323-985-3694